Privacy Policy

1 Introduction

jiljee ("we", "us", "our") respects the privacy of every individual who visits, registers with, or uses the jiljee online gaming platform. We understand that when you share your personal information with us, you are placing trust in how we handle it — and we take that responsibility seriously.

This Privacy Policy ("Policy") describes the types of personal data jiljee collects from users of the Platform, the purposes for which that data is processed, the parties with whom it may be shared, the measures we take to keep it secure, and the rights you have in relation to your personal data.

This Policy should be read alongside jiljee's Terms & Conditions, which govern your use of the Platform. By registering an account or using any part of jiljee, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 and applicable data protection legislation, jiljee is the personal information controller responsible for the personal data collected through the Platform. This means jiljee determines the purposes and means by which your personal data is processed.

jiljee has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. Contact details for the DPO are provided in Section 14 of this Policy.

3 Personal Data We Collect

jiljee collects the following categories of personal data from users of the Platform:

Identity Data:

• Full legal name;
• Date of birth;
• Gender;
• Government-issued identification number (e.g., passport number, SSS number, PhilHealth ID number, driver's licence number);
• Copies of identity documents submitted for KYC verification.

Contact Data:

• Email address;
• Mobile phone number;
• Residential address (including barangay, city/municipality, province, and postal code).

Financial Data:

• Payment method details (e.g., GCash account number, PayMaya account, BPI/BDO/Metrobank account details);
• Transaction history, including deposits, withdrawals, and bonus activity;
• Source of funds information where required for AML compliance.

Technical Data:

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session logs and access timestamps;
• Cookie identifiers and similar tracking technologies.

Gaming Data:

• Game history, wagering activity, and win/loss records;
• Responsible gaming settings and self-imposed limits;
• Bonus and promotion participation history.

Communications Data:

• Records of your communications with jiljee's customer support team;
• Feedback, survey responses, and complaints submitted to jiljee.

4 How We Collect Your Data

jiljee collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies;
• Third-party sources: Data received from payment processors (e.g., GCash, PayMaya), identity verification service providers, fraud prevention agencies, and credit reference agencies where permitted by law;
• Publicly available sources: Information from public registers or databases where relevant to our legal compliance obligations.

5 How We Use Your Personal Data

jiljee processes your personal data for the following purposes:

• Account management: To create, maintain, and administer your jiljee account, including verifying your identity and age;
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver the features of the Platform;
• Legal compliance: To comply with our obligations under the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), PAGCOR regulations, and other applicable Philippine laws;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal activities;
• Responsible gaming: To monitor gaming behaviour, enforce self-imposed limits, and identify players who may require responsible gaming support;
• Customer support: To respond to your enquiries, resolve disputes, and improve our support services;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided your consent to receive such communications;
• Platform improvement: To analyse usage patterns, conduct research, and improve the features and performance of the jiljee Platform.

6 Legal Basis for Processing

jiljee processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you (i.e., to operate your account and deliver the Platform's services);
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, PAGCOR requirements, and tax reporting;
• Legitimate interests: Processing carried out for jiljee's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms;
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and the use of non-essential cookies.

7 Sharing Your Personal Data

jiljee does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your financial transactions;
• Identity verification providers: Third-party KYC and AML compliance service providers engaged to verify your identity and screen for sanctions or politically exposed person (PEP) status;
• Game providers: Software providers whose games are hosted on the jiljee Platform, to the extent necessary for game delivery and fairness auditing;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or regulatory order;
• Law enforcement: Philippine law enforcement agencies, where disclosure is required in connection with the investigation of suspected criminal activity;
• Professional advisers: Legal counsel, auditors, and other professional advisers engaged by jiljee, subject to professional confidentiality obligations.

Where personal data is shared with third-party processors, jiljee ensures that appropriate data processing agreements are in place and that such processors are bound by confidentiality and data protection obligations consistent with this Policy and applicable law.

8 Data Retention

jiljee retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements under RA 9160;
• KYC documentation is retained for a minimum of five (5) years following the end of the business relationship;
• Customer support communications are retained for three (3) years following the resolution of the relevant matter;
• Marketing consent records are retained for the duration of the consent and for a reasonable period thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jiljee's data disposal procedures.

9 Data Security

jiljee implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jiljee Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Staff training on data protection obligations and information security best practices.

While jiljee takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying jiljee immediately if you suspect any unauthorised access to your account.

10 Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jiljee:

• Right to be informed: You have the right to be informed of how your personal data is being collected and processed, which this Policy fulfils;
• Right of access: You have the right to request a copy of the personal data jiljee holds about you, along with information about how it is being processed;
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data jiljee holds about you;
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiljee's legal retention obligations;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on jiljee's legitimate interests;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jiljee has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact jiljee's Data Protection Officer using the contact details provided in Section 14. jiljee will respond to all verified data subject requests within thirty (30) days of receipt, or within such extended period as permitted by applicable law.

11 Cookies & Tracking Technologies

jiljee uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit the Platform.

jiljee uses the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the Platform, including session management, authentication, and security. These cookies cannot be disabled without affecting Platform functionality;
• Performance and analytics cookies: Used to collect anonymised information about how visitors use the Platform, including pages visited, time spent, and error messages encountered. This data helps jiljee improve the Platform's performance and user experience;
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming limits, to provide a more personalised experience;
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of jiljee's marketing campaigns. These cookies are only placed with your prior consent.

You can manage your cookie preferences through your browser settings or through the cookie consent tool displayed when you first visit the Platform. Please note that disabling certain cookies may affect the functionality of the jiljee Platform.

12 Minors

If you are a parent or guardian and believe that your child has provided personal data to jiljee without your consent, please contact our Data Protection Officer immediately using the details in Section 14. jiljee will take prompt action to investigate and, where confirmed, to delete the relevant data and close the account.

13 Changes to This Privacy Policy

jiljee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jiljee will notify registered users via the email address associated with their account and/or by displaying a prominent notice on the Platform prior to the changes taking effect.

The date at the top of this page indicates when this Policy was last updated. We encourage you to review this Policy periodically to stay informed of how jiljee is protecting your personal data. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Policy.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or jiljee's handling of your personal data, you may contact our Data Protection Officer directly:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC is the independent government body responsible for administering and implementing the Data Privacy Act of 2012.

For questions about responsible gaming, account limits, or self-exclusion, please visit our Responsible Gaming page. For general information about jiljee, visit our About Us page.